Support
We respond to every email within 48 hours, usually the same day.
Contact us
Email:[email protected]
When emailing, please include: your phone model, iOS version, App version (find this in Settings → About), and a description of the issue. Screenshots help.
Common issues
I purchased but the app says I haven't
Go to Settings → Restore Purchases in the app. Make sure you're signed in to the Apple ID you used to purchase. If you used Family Sharing, the family organizer's Apple ID must be active.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us: iPhone Settings → your name → Subscriptions → Hard Mode+ → Cancel. Cancel at least 24 hours before your renewal date to avoid the next charge. If you bought Forever ($19.99 one-time), there's nothing to cancel — it isn't a subscription.
I want a refund
Refunds are handled by Apple. Go to reportaproblem.apple.com, find the purchase, and request a refund. Apple's refund policy applies. We don't see your payment information and can't refund directly.
My streak reset and I don't think it should have
First check the Ledger — it records exactly which task and which day was marked missed. If you traveled across time zones or edited near midnight and believe the counter is wrong, email us with your phone model, iOS version, and the Ledger screenshot. Streak correctness is the product; we treat these reports as P0 bugs.
Where are my progress photos?
In the Vault tab, stored only on your device (and your own iCloud backup). They are never uploaded to us — we don't have servers. If photos are missing after a reinstall, restore your phone's iCloud backup.
How do I delete my account / data?
Uninstall the app to delete all on-device data, photos included. Email us at [email protected] to delete the anonymous purchase ID used for restore.
Does this app share my data with anyone?
No. We don't share data with advertisers, analytics companies, or third parties beyond the minimum needed for purchase verification (RevenueCat) and crash diagnostics. See our Privacy Policy.
Medical emergency?
Hard Mode is not a medical service. If you are in medical distress, call 911 (US) or your local emergency number. Hard Mode cannot provide urgent care.